Returns Policy


Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO and need to make a return or exchange, please follow the instructions below. To be eligible for a return, your item must be unused and in the same condition that you received it. 

If you have purchased your Oofos from another website or high street retailer you must return the item to them.


If you wish to return the item you have ordered for a refund, please ensure that the item is unused and in the original packaging. You must return your order within 30 days of receipt. 

Please ensure the product(s) is carefully packaged to avoid damage in transit. Items are to be returned via our returns service; refunds/replacements will only be issued upon a safe receipt of the goods.

Our returns service is offered through a Royal Mail online returns portal -



  1. Please visit the returns portal and follow the instructions, making sure you have the original order number to hand (this can be found in the top left corner of the packing slip in your parcel in the box referenced “PO Number.”).
  2. Package the items carefully, taking care to ensure they will arrive with us safely and in a saleable condition.
  3. Select the reason code for your return.
  4. Choose a convenient Royal Mail collection office, Post Office, or even arrange for the package to be collected directly from your address.
  5. Decide whether you want to print your returns label at home, or whether you want to make use of your smartphone to enable the returns label to be printed at the drop-off location of your choice.
  6. Once you have completed the returns process make sure you check your email for your Royal Mail returns label/unique returns code (it should appear within minutes, check your spam folder if it does not).
  7. Then either print and affix your returns label to your returns parcel or proceed directly to the Post Office of your choosing with your parcel and smartphone handy and then simply drop it off. Alternatively, wait for Royal Mail to collect the package if you have chosen the option for collection. Please remember to retain your proof of postage, this will be essential in the unlikely event of your return parcel going missing.


Holiday orders placed between 25th November through 31st December will have until January 31st to start their return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or rejected for your refund. Please note that it can take up to 21 days for your return to be processed and an exchange or refund to be issued.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where partial refunds, or in exceptional circumstances (e.g. where sandals/shoes having been returned less packaging/worn), where no refund at all will be possible:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


If you haven’t received a refund 48 hours after you have received an email notification, please contact us.


We only replace items if they are defective or damaged. If you need to exchange it for the same item but in a different size please follow the instructions in our returns portal.


Please visit for orders placed on our international portal (


For any other queries, please email our Customer Service Team at  Please reference your order number on all communication so we can assist you in a timely manner.