Returns Policy

Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO and need to make a return or exchange, please follow the instructions below. To be eligible for a return, your item must be unused and in the same condition that you received it. 

To return your product, please visit our Returns Portal https://oofos.fast-returns.com/en-GB/. Please note, you will require your order number, postcode and email address or phone number to create a return. The Returns Portal will generate a FREE postage Returns Label for you and a Return’s Note.  Please print the Return’s Note and sign it and then ensure that this is placed inside the package with the product to return.  Please then print the Returns Label and affix it to the outside of the package. Please then take your package to your local Post Office or Designated Drop Off Point.

We do not offer refunds on Gift Cards

Faulty Returns

If you wish to make a faulty return, please email our Customer Service Team at hello@oofos.co.uk.  Please include the name of the product you wish to return, a photo of the fault and your order number in your email. Our Customer Service Team will then advise you on the next steps. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear.

Refunds

Holiday orders placed between 25th November through 31st December will have until January 31st to start their return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or rejected for your refund. Please note that it can take up to 21 days for your return to be processed and an exchange or refund to be issued.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Late or Missing Refunds

If you haven’t received a refund 48 hours after you have received an email notification, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we can provide more information and where to send your products.

International Orders

Please visit https://www.oofos.international/pages/shipping-returns for orders placed on our international portal (www.oofos.international)

Other Enquiries

For any other queries, please email our Customer Service Team at hello@oofos.co.uk.  Please reference your order number on all communication so we can assist you in a timely manner.