PRIVACY POLICY

Oofos UK (trading as 'Oofos’) (“We/Us/Our") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. By visiting Oofos.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sport Factory Limited. We are registered in England and Wales under company number 08998896 and have our registered office at 11 Erncroft Way, Twickenham TW1 1DA, United Kingdom. Our VAT number is GB 189114489.

We may collect and process the following data about you:

Information you give us
You may give us information about you by filling in forms on our site Oofos.co.uk (“Our Site”) or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, complete or abandon a transaction, verify your credit card, arrange for delivery or return of a purchase, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, obtain a discount from our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number and financial and credit card information.

Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information:

Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. The cookies used are as follows:

Name of Cookie Purpose

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

This includes Google Analytics cookies. For a full list of cookies used by Google Analytics visit:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Uses made of the information

We use information held about you in the following ways:

Information you give to us
We will use this information:

Information we collect about you
We will use this information:

Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We may disclose your personal information to third parties:

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our site is hosted on Shopify Inc (“Shopify”). Some information you provide to us is stored through Shopify’s data storage, databases and the Shopify application, on secure servers. Shopify’s Terms of Service and Privacy Statement can be found at http://www.shopify.com/legal. We also use various other technologies to store information when you visit our site.

Any payment transactions will be encrypted using secure socket layer technology (SSL) and stored with an AES-128 encryption, through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us or at Sport Factory, 11 Erncroft Way, Twickenham, TW1 1DA.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Privacy Compliance Officer Sport Factory Ltd, 11 Erncroft Way, Twickenham, TW1 1DA United Kingdom.